The presence of the customer and tech support that a cloud hosting company offers can tell you a lot for the services they offer too. In case you are allowed to use only e-mail messages or tickets, you have almost certainly come across a reseller and not the actual website hosting supplier. When this is the case, you will have to wait for several days to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to contact the real website hosting company for further help. If the provider offers different means of communication with short response time which are available anytime, they're almost certainly the top provider, not a reseller. Therefore you will benefit from timely assistance and excellent support as they will have instant access to the servers where your account is. Whatever the trouble - sales or technical, it is always much better to be able to get hold of your hosting company right away through your preferred way of communication.

24/7 Customer Support in Cloud Hosting

We provide you with 24/7 customer, billing and technical support for all of our cloud hosting. Even if you aren't our customer yet and you have questions, we will give you a hand without delay and supply you with the necessary info, in order to give you a choice to make the very best decision when you acquire your new hosting account. We're available anytime, including holidays and weekends, and we provide numerous ways of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we now have a couple of telephone numbers worldwide, so you can call the one that is closer to you. The max response time for the emails and the tickets is 1 hour. The regular response time is around 15-20 min, which means that you can forget all about waiting for days and nights to get assistance for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

We are aware how important it is to receive well-timed assistance, especially if your website is not running efficiently for some reason. Our semi-dedicated servers feature 24/7 customer and tech support, so if something comes up, you're able to use a number of methods to get in touch with us - phone line with several local numbers around the globe, live chat, emails and support tickets. The first two options are for billing, pre-sales and common matters, which means that in case you don't have an account yet, for instance, you'll be able to get additional information for our solutions, or we will help you with less complex tech problems. The second two methods are for strictly technical problems or anything which is more time-consuming due to the fact that it's quicker to follow the correspondence between you and our support team. The guaranteed maximum reply time for them is only an hour, the actual one - 15-20 min, therefore you won't have to wait for an entire day to get assistance as you may have to do with other providers.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we supply come with 24/7 support via numerous methods of communication and with a one-hour maximum response time warranty. In case you want to find out more about the packages or you have various billing or general questions, you can phone one of the local numbers we have internationally or you can use our live chat support and talk with a live agent. For entirely tech matters which require some help from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an email message, since all these channels are more appropriate to monitor a specific problem. The answer time for them rarely exceeds 30 mins, which means that you can forget about having to wait for a full day to get support. The support service is available for all of the server-related issues, including the pre-installed software. In the event that you'd like to receive support for third-party applications, you may consider ordering the Managed Services upgrade that we supply for all of the plans.