Lots of users who begin using their 1st hosting account, or switch companies, typically have queries in regard to how given tasks are done or encounter problems when setting up different things, including e-mails, website settings, etc. This is why, many web hosting companies have prepared documentation with the most standard questions and issues in order to help their clients get information swiftly and easily. As a result, the customer care team representatives can devote more time to actual issues that certain clients may be experiencing, since the solution for the smaller things will be available online and clients can fix them without contacting the support staff. Having in-depth documentation is truly important, particularly for new users with no prior experience at all, because the web hosting service entails a ton of features and many individuals can become confused about what to do. A good knowledge base can both help you execute the things that you need and become aware of how the web hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

If you have purchased your very first cloud hosting plan from our company or have migrated your site over to us, you’ll get familiar with our platform and our in-house built Hepsia Control Panel in no time thanks to the fact that we have prepared an in-depth knowledge base where you can find all the info that you’ll ever need – both general info with regards to the hosting service as a whole and more concrete info about the separate features that you can use and the difficulties that you can run into. The articles themselves are located in 2 places. The complete article archive can be accessed through the Control Panel’s Help section. You can read articles that are dedicated to the different functions in each and every section of the Control Panel too. You can become aware of how to do virtually everything, from creating an .htaccess file to administering a mailing list, and all the articles include elaborate guides, so you won’t ever get confused because of an unclear text. Surely, in case you chance upon a more specific obstacle and you are unable to find a solution in our knowledge base, you can contact our technical support staff representatives 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

We’ve compiled a comprehensive online knowledge base for all our current and potential customers, so if you get a semi-dedicated server package from our company, you will be able to find any info that you are looking for at any moment. We’ve got multiple informative articles, which will help you better understand what’s going on in your account – "What is PHP?" and "What are file permissions?" are only 2 examples. Our detailed guides will help you do anything you wish – unpack an archive, import a MySQL database, forward a domain, and so on. Besides, we’ve also got troubleshooting guidelines, which will permit you to find out what precipitates a specific problem and the feasible solutions for it. In case you aren’t able to send email messages or your domain name opens an HTTP 500 error message, for example, you can examine our knowledge base and correct the issue in no time. The articles can be accessed through any section of the Control Panel, as well as through the dedicated Help section.