Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our cloud hosting isn’t separate from the web hosting account. It’s an essential part of our all-in-one Hepsia Control Panel and you’ll be able to visit it at any given time with just a few clicks of the mouse, without signing out of your hosting account. The ticketing system includes a quick-search field, so you can find practically any trouble ticket that you have already sent, if required. Also, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to handle a given problem even before you post a ticket. The response time is maximum one hour, which implies that you can receive prompt assistance at any particular moment and if our technical support team suggests that you do something in your hosting account, you can do it right away without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is built into the Hepsia Control Panel, which we have created for our semi-dedicated servers, which suggests that you won’t require a different platform to get in touch with our customer care team – you can do that on the spot if you face a difficulty. Opening a new ticket takes several clicks and tracking down an older one is equally simple. With our smart search filter, you can quickly find any ticket that you have already submitted. You can post a ticket at any moment whatsoever as our client care staff representatives are at your service 24-7 and reply in less than 60 minutes, although it seldom takes that much to receive a response. With Hepsia, you will have everything in one location and you can just forget about the need to go through 2 or more platforms to fix a simple problem.