A ticketing system is the most widely used means of correspondence that hosting companies offer to their customers. It’s usually part of the billing account and is the most efficient way to resolve an issue that takes a certain period of time to investigate or that needs to be escalated to a sysadmin. In this way, all responses given by either side will be stored in the same location in the event that somebody else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which means that you will have to sign in and out of no less than 2 accounts in order to complete a specific task or to get in touch with the company’s customer care staff. In case you desire to manage several domains and each one of them is hosted in a separate account, you’ll need to use even more accounts simultaneously. In addition, it might take a substantial period of time for the provider to answer your ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud hosting isn’t separate from the web hosting account. It’s an essential part of our all-in-one Hepsia Control Panel and you’ll be able to visit it at any given time with just a few clicks of the mouse, without signing out of your hosting account. The ticketing system includes a quick-search field, so you can find practically any trouble ticket that you have already sent, if required. Also, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to handle a given problem even before you post a ticket. The response time is maximum one hour, which implies that you can receive prompt assistance at any particular moment and if our technical support team suggests that you do something in your hosting account, you can do it right away without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is built into the Hepsia Control Panel, which we have created for our semi-dedicated servers, which suggests that you won’t require a different platform to get in touch with our customer care team – you can do that on the spot if you face a difficulty. Opening a new ticket takes several clicks and tracking down an older one is equally simple. With our smart search filter, you can quickly find any ticket that you have already submitted. You can post a ticket at any moment whatsoever as our client care staff representatives are at your service 24-7 and reply in less than 60 minutes, although it seldom takes that much to receive a response. With Hepsia, you will have everything in one location and you can just forget about the need to go through 2 or more platforms to fix a simple problem.