If you have a site, a problem could always surface and it doesn’t automatically have to be associated with the web hosting service itself. For instance, something may go wrong when you update a web-based application or some critical data could be edited or erased by accident. No matter what the nature of the problem is, you’ll have to contact the respective customer support staff and ask them to recover a backup or to assist you in resolving the problem that you’re confronting. How quickly they will do that will determine how much time your websites will be down. For certain sites such as social networks or e-stores, a longer inaccessibility often equals lost users and money. Because of this, it’s exceptionally important that you use the services of a web hosting company that provides not only a very good support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Hosting

In case you are using any of our cloud hosting and you’ve got a query or stumble upon a certain predicament, you can touch base with us 24/7 by submitting a ticket or by writing an email and we will make sure that you get a reply in no more than one hour. In case the issue can be solved, we’ll do it before we reply to you, whereas if there is something that you need to do on your end, we’ll supply you with all the necessary details – what possible solutions to try out, what settings to check, etc. Usually, you’ll obtain an answer within less than 30 minutes, which suggests that waiting for hours and hours on end or even for more than one day to get assistance is something impossible. Our sixty-minute response time guarantee applies to any inquiry that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a helpdesk ticket via your hosting Control Panel or send an email regarding your semi-dedicated server, you’ll have an answer within no more than sixty minutes. You can contact us at all times in regards to technical, general or billing issues and due to the fact that we’re available to you 24 hours a day, 7 days a week, you will invariably obtain assistance in a timely fashion. Based on the particular issue or question, we’ll provide you with more info, sort out the problem if it’s been caused by something that is within our reach or advise you on what to do on your end if you have to change a specific setting for a web-based app that we can’t access. You can forget about waiting around for a whole day for every response. As a matter of fact, in most cases we answer tickets and emails within no more than twenty to twenty five minutes.