If you've ever had a cloud hosting account in the past or you've dealt with any other online service, you're probably well aware from personal experience that for some things it is better to consult with a live person over the phone instead of exchange support tickets or emails. In order to find out more about a specific service before you decide to purchase it or when something small needs to be done, for example, it will be easier and a lot faster to get it done live. If you're able to talk with representatives over the phone, it is also very likely that you are dealing with a real web hosting supplier, not a reseller. The level of support that you can get over the phone varies between different providers - from general issues to dedicated tech support. Usually most suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated tech issues are managed through electronic mail and / or tickets.

Phone Support in Cloud Hosting

All our cloud hosting packages come with telephone support fourteen hours per day even on public holidays, which means that if you don't have an account yet, you are able to phone us and learn more about our solutions or if we meet the system requirements for your sites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you will be able to contact the telephone number which is nearer to you. If you are a current customer, we can assist you promptly with any general and billing issues and with multiple technical matters to save you time and efforts - we acknowledge the fact that often it is more convenient to consult with a live person to get things done immediately. Certainly, some problems simply cannot be taken care of on the telephone, so if this is the case you will be able to use our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there will always be somebody to help you when you have any questions about the semi-dedicated server packages that we supply. Whether you would like to know more about the packages, you have a billing issue or some general problem, you can call us. Though some more complex troubles could require a support ticket in order to give time to our tech support crew to investigate, we can help you with many tech questions over the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the USA, the UK and Australia, we have local telephone lines in all of these countries as well. In case you're in another country, we also have an international number where you're able to get in touch with us.