Client Support Channels
A 60–Minute Ticket Response Time Guarantee
All your help requests will be replied to in no more than 60 minutes after the ticket or e–mail was submitted. If your issue calls for further assistance from an admin, we’ll forward the support ticket or the email to the person on duty and we will leave a note to let you know that more time will be required for discovering a solution. Furthermore if you order the Optional Admin Services package, all of the server management tasks included there will be performed whenever you desire.
An Outstanding Customer Service
We’ll be available to you 24–7–365 to respond to any queries that you may have related to our Website Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require help tackling server admin tasks, you can have a look at our Optional Admin Services package, which includes backup hard disk space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and software installation procedures
A User–Friendly Help Area
Our Website Control Panel is pre–installed for every dedicated server. Among its features is a rather time and effort–saving integrated knowledge base that will walk you step by step on how to use it. The majority of educational articles in addition video versions which show all the operations that you can carry out in a highly illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each Website Control Panel section.