Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Reply Guarantee

  • Each ticket you send to our technical help team will be replied to in up to 60 mins. All general requests will be replied to immediately. However, if the support request you have submitted needs the help of a skilled technician, we’ll send the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Expert Client Help And Support Service

  • Our customer assistance team is going to be on shift for you 24x7 to to handle all help request tickets that you send to us. We offer client help and support for all the programs that are installed in advance on your web server. These include our custom made Website Control Panel, the chosen Operating System along with the server administration panel (depending on the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Website Control Panel that is offered cost–free with your VPS features an integrated collection of articles. You’ll see an array of extensive how–to posts and a collection of step–by–step video lessons that present all the regular site control jobs. You can access them by simply clicking the Help or Video buttons in the right part of each Control Panel section.